Job Title: 100% REMOTE JOBS

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APPLY NOW FOR THE ROLE OF A SENIOR CHAT SALES REPRESENTATIVE,WORK IS 100% REMOTE 

As we grow the chat sales team, we are looking for someone interested in  managing a team, optimizing scripts and conversion funnels post-chat,  and owning the entire chat function of the business.

🚀 In this role, you will...
💬 Rapidly and effectively respond to live chats, showcasing your exceptional communication skills.

🎓 Educate customers about our wide range of products and services, ensuring a positive and enlightening interaction.

🔍  Guide customers through their online purchase journey, assisting them  in selecting the perfect products tailored to their needs.

📈 Work with sales and marketing leadership to identify opportunities to increase the volume and conversion rate of live chat

👥 Train future members of the chat team, and help them ramp and stay at quota

🏆 As an ideal candidate, you are...
🔝 A seasoned sales professional with a minimum of 3 years of experience in sales, particularly in chat communication.

💬 A master of written communication, providing clear and compelling messages that captivate customers.

📚 A fast learner who absorbs knowledge like a sponge, enabling you to become an invaluable resource for our customers.

🏅 A naturally competitive individual who thrives in a team environment and constantly strives to secure the top spot

 

CUSTOMER SUPPORT MANAGER, FULLY REMOTE AND PAYING BETWEEN ₹ 10,00,000   -  ₹ 25,00,000, APPLY NOW |

You won't just be part of a team—you'll be part of a revolution. Working alongside innovative minds and top-tier tech, you'll play a pivotal role in shaping our trajectory and realising our goals.

🔑 WHAT YOU'LL BE HANDLING:

Spearheading customer support operations and strategies to ensure industry-leading satisfaction rates.

Monitoring key performance indicators like CSAT, NPS, etc., and taking data-driven decisions to enhance performance.

Collaborating with teams across the company to streamline processes.

Managing, mentoring, and developing your team, fostering a culture of excellence and growth.

🎁 YOU'RE PERFECT FOR THIS ROLE IF:

You hold at least 5 years of experience in a similar role at a global SaaS company.

You have at least 1 year of proven team leadership experience.

You possess a technical background and a robust understanding of customer support and success metrics.

You demonstrate strong analytical skills and the ability to make data-driven decisions.

You excel at communication, able to articulate points clearly and inspire your team and stakeholders.

You're self-motivated, with the ability to thrive in both independent and team settings.

🌟 WHY JOIN WRITESONIC?

💰 Competitive Pay: We value the input of our dedicated team members and offer fair compensation.

🌍 Work Remotely: Love the flexibility of working from anywhere, anytime. We provide the equipment, you provide the passion!

🏋️‍♀️ Fitness Membership: Get moving with discounted fitness center memberships and embrace the work-life balance.

📚 Upskilling Programs: We invest in our team's continuous learning, offering ongoing education opportunities to keep you at the forefront of industry trends

CUSTOMER CARE PART-TIME FREELANCE ROLE, FULLY REMOTE AND OPEN TO CANDIDATES WORLDWIDE 

You Will:

Manage and monitor customer communication channels: Email, Live Chat, Phone, Text Message, Facebook

Work with US & CA warehouses to coordinate shipment details, order changes, and returns.

Package and ship orders for replacement pieces (exception cases).

Communicate with and find solutions for customers through various channels: Email, Live Chat, Phone, Text Message, Facebook

Process returns and exchanges, using discretion for exceptions. 

Work with warehouse teams to coordinate shipment details, changes, and returns

Manage review platform, Okendo: Contact customers who leave negative reviews and resolve product-related issues.

You Have/Are:

Experience with customer relations and experience within e-Commerce

Experienced at selling and upselling to customers

A degree in English, communications, or equivalent preferred

Strong communication and interpersonal skills

Detail oriented, organized and excellent at prioritizing

A problem solver that enjoys learning about every aspect of the business 

Enjoy working and thrive in a small, fast-paced environment with flexibility to work with other departments 

Proficiency with Microsoft Office (Word, Excel) and familiarity with Shopify, Brightpearl, Google Drive are a bonus

Passion for fashion, retail and the JENNY BIRD brand

Available to work evenings (Monday-Thursday 4pm-7pm) and weekends (Saturday 9am-5pm and/or Sunday 10am-4pm)

 

Why you will love working at JENNY BIRD:

Flexible working arrangements; hybrid work environment - work from home 

We’re on a mission to uplift and that includes uplifting our team - we care about your personal and professional growth

A fun, hard working and collaborative team

Perks on JB products!

APPLY NOW

NOW HIRING A CUSTOMER SUPPORT REPRESENTATIVE (EMAIL SUPPORT), FULLY REMOTE AND WORK FROM HOME 

Tasks and Responsibilities (includes, but not limited to):
Work with customers daily via email, phone, and live chat.

Handle retail customer service inquiries mainly for English-speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.

Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.

Response to minimum of 100 e-mails equivalent per day.

The Successful Applicant:
Fluency in verbal and written English; additional language is an advantage

Excellent time management and documentation skills

Customer service experience preferred

Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evening)

High-speed stable internet connection

Minimum 6-month commitment

Job Description:
This job requires a patient and stable work style and consistency in dealing with repetitive routines. 

The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them.

 A customer service, team-oriented focus is of utmost importance. 

The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.

The focus is on working comfortably under close supervision within a stable, secure team.

URGENTLY HIRING CUSTOMER SUPPORT ASSOCIATE FOR A FULL TIME REMOTE WORK POSITION, $20,000 ANNUALLY  | 

Responsibilities
Answering customer inquiries via email, text and phone in a timely manner.

Providing product and service information to customers.

Troubleshooting technical issues and providing solutions.

Work cross functionally with operations and account management teams to maintain partner relationships

Create and maintain internal documentation such as playbooks, SOPs, and instructional materials

Requirements
2+ years of experience in a customer-facing role

Excellent communication and interpersonal skills

Ability to handle difficult customers with patience and empathy

Strong problem-solving and critical thinking abilities

Ability to work independently and as part of a team

Problem-solution oriented

Ability to work in a fast-paced environment and multitask effectively

High level of attention to detail

Compensation
$20,000 annual compensation

CUSTOMER CARE SUPERVISOR, WORK IS REMOTE | 

What you’ll do: 
Act as the first level of management for a team of up to 20 direct reports consisting of front line agents

Monitor the phone queues for traffic surges and be expected to participate as required in order to maintain service levels

Handle end user and internal escalations

Provide and document performance feedback through managing side-by-side coaching, performance reviews, and goal setting

Support and communicate business goals, quality standards, policies, processes and procedures

Appropriately address human resources issues such as: attendance, interpersonal conflicts in the workplace, and performance

Achieve team performance objectives by directing/coaching, monitoring and appraising job results and manage performance when needed

Assist in training and orientation of agents
 

About you: 
Proven experience as a contact center supervisor or similar supervisory position

Experience in customer service for technology clients is essential

Tech savvy with experience in relevant software and tools like ticketing systems and communication (phone, chat) platforms

Knowledge of performance evaluation procedures

Outstanding communication and negotiation abilities

A results-oriented approach  

Excellent organizational and leadership skills

Experience in the web hosting industry is a plus

What we offer:
Work from anywhere - this is a remote opportunity

A competitive salary that values you and your unique skill sets

Career advancement & professional development opportunities to help you reach your full potential

Flexible work arrangements to support work/life balance

PHONE SALES REPRESENTATIVE FOR A FULLY REMOTE WORK POSITION | 

Responsibilities and Duties
Connect via phone with 150 - 200 cold prospects on a daily basis (autodialer)

Receive inbound calls through an automated dialer system

Conduct outbound follow-up calls to warm prospective clients

Generate interest in business owners and qualify their businesses

Gather information to help determine right-sized solutions for clients

Qualifications and Skills
1+ years of experience with: Inside sales, phone sales, cold calling, SaaS.

1+ years of experience working remotely and or/ work from home environment

1+ years of SEO experience and/or Google Ads preferred

Demonstrate technical proficiency with virtual communication tools and G Suite

Excellent communication and organizational skills, outgoing and ambitious

Goal driven, self-starter, student mentally, detail-oriented and punctual

Ability to build rapport with small and medium sized, service-based business owners

Demonstrate integrity in interactions with clients and coworkers

Display a mature, professional and positive demeanor

Demonstrate our core values when handling confidential client information

Strive to meet and exceed weekly and monthly metrics and goals

Must have proficient computer and multi-tasking skills

Experience with Vicidial, Paylocity, Zoiper (or similar) and VPN preferred

Technical Requirements
Ethernet connection from computer to modem required

Reliable power and High Speed internet service (fiber service ideal)

Ability to quickly multitask between multiple tabs

Ability to use hotkeys and shortcuts

Workstation ready; to include Windows based PC, headset, keyboard and mouse

Benefits and Perks
UNCAPPED bonuses!

Base introductory hourly rate $10 ~ $18

OTE: $35,000 ~ $45,000 a year

Full-time opportunity: Monday - Friday 7:00am - 4:00pm (PST). No weekends!

Incentives such as spiffs, prizes, contests, bonuses, etc.

Fantastic benefits: medical, dental (CA Residents), paid holidays and 401(k)

Paid time off: vacation, personal and sick time

Employee Referral bonus program -  up to $300 per referral

 ARE YOU A VIRTUAL ASSISTANT LOOKING FOR REMOTE WORK? APPLY FOR THIS OPPORTUNITY NOW 

Tasks include:
Scheduling meetings

Managing time-off for employees

Helping to on-board new employees

Schedule and book flights

Research contact info

Take meeting notes

Creating reports

Help manage online marketing campaigns

Helping in managing online projects and contractors

Able to make calls when needed

Manage my calendar

Prioritize the tasks and meetings that are most important for team

Helping to communicate to team prioritized tasks, and monthly goals

Upload blog posts

Answer customer service emails

Help manage resumes and store resumes for later

Schedule interviews

Qualifications
Excellent time management skills

Very Strong Attention To Detail

Solid organizational skills

Strong Communication skills

Strong writing abilities

Ability to work effectively within a team.

Strong work ethic

Need to be available to respond to inquiries outside of hours

Courage to give honest feedback and also take honest feedback

Take ownership, and come up with ideas to improve our company

Take time to learn about our industry, customers, and our partners

You are thoughtful and clear in your writing.

You have strong problem solving skills and critical thinking abilities
 AN EXPERIENCED SOCIAL MEDIA AND COMMUNITY SPECIALIST IS URGENTLY NEEDED, WORK FROM HOME

Requirements
Grow and evolve social media content and creative as Air on Instagram, Twitter, Facebook, TikTok, YouTube, and other emerging channels..

Provide day-to-day community management of the ongoing conversations on our social channels, either with or about the Air brand.

Source and engage with our customers to tell powerful stories across all priority channels.

Develop a flexible content calendar and publishing cadence that meets our priority channels' and audiences’ needs, working with cross-functional partners to identify relevant opportunities.

Work with customer team colleagues to monitor issues and customer communication during outages, needed escalations…
 JUNIOR DATA ENTRY SPECIALIST IS NEEDED FOR A FULLY REMOTE 4 MONTHS CONTRACT, APPLY NOW 

Duties and Responsibilities:

• Enter, update, and verify data in various proprietary and client systems
• Maintain satisfactory quality and productivity
• Maintain effective oral and written communication with Business Unit Specialist

What you’ll need to be successful:

• High School Diploma or GED or one year of equivalent work experience
• Must possess basic analytical, oral, and written skills
• Proficient in using a computer and basic software programs
• Fluent in the English language (verbal and written) 85% B2
[3:24 AM, 8/29/2023] Dp2: EXECUTIVE ASSISTANT URGENTLY NEEDED TO WORK REMOTELY, OPEN TO CANDIDATES WORLDWIDE, WORK FROM HOME 

Our ideal candidate is someone who is a self-starter who can pivot quickly and is not afraid to roll up their sleeves. Additionally, we’re looking for someone with proven experience in supporting executives in a startup environment and someone who is passionate about our mission, possesses a relentless curiosity and excels at converting ideas into action. 

What You'll Do:

Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Coordinate and support all meeting logistics; includes catering, meeting logistics, meeting materials, etc.

Provide support to stakeholders, including coordination o…

Apply Now