Job Title: Remote Customer Support Agents Needed at Clipboard Health

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity.

We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent.

Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team.

We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months.

There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role

As a Customer Support Agent, Clipboard Health expects the highest levels of customer service to be sure the customers on our platform have an outstanding experience.

In this role as a Customer Support Agent, you are responsible for incoming calls or text messages while keeping our wait times down. You will communicate and collaborate with different departments to keep our professionals and facilities satisfied.

We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder. Often times you are the customer’s first point of contact.

Roles & Responsibilities

• Efficiently process customer contact through text, phone, and email
• Identify and assess customers’ needs to achieve satisfaction
• Strive for the one contact resolution goal and eliminate the need for follow-up
• Foster confident relationships through open and engaging communication
• Go above and beyond to engage with customers

Qualifications & Skill Set Requirements

• High English proficiency
• At least 2 years of customer service or equivalent experience
• Excellent oral and written communication skills
• Exceptional interpersonal skills, friendly & collaborative
• Effective problem solver, self-controlled, and thrives under pressure
• Goal-oriented and consistently exceeds expectations
• Courteous, compassionate, and empathetic
• Organized, attentive, and a quick learner
• Flexible, accountable, and takes ownership

We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 8GB RAM
• Wired headset
• Backup power and internet
• Quiet working environment