Job Title: Customer Success Manager Graduate Intern at Canonical (Remote, Worldwide)

Customer Success Manager Graduate Intern at Canonical (Remote, Worldwide)

Pay: $2,000/Month Location: Remote worldwide

What your day will look like

• Strong focus on supporting customers by resolving ticket requests.
• Enhance documentation related to problem-solving, FAQs, and onboarding materials.
• Execute campaigns targeting multiple customers through digital channels and activities.
• Identify high-potential and high-risk customers among newly onboarded users.
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more.  
• Collaborate with Sales and Support to develop and implement engagement plans aligned with customer objectives.
• Proactively identify risks within your customer portfolio.
• Gather customer feedback and prepare it for review by the product team.

What we are looking for in you

• Previous customer-facing experience.
• An empathetic individual with a strong desire to help others.
• Passion for technology, infrastructure, and particularly Ubuntu.
• Excellent presentation skills.
• Strong organizational abilities and proficiency in structuring and maintaining documentation.
• A team player capable of effective collaboration across departments.

What we offer you

• A distributed work environment with in-person team sprints twice a year. (We've been remote since 2004!)
• Annual personal learning and development budget of USD 2,000.
• Annual compensation review.
• Recognition rewards.
• Annual paid time off.
• Maternity and paternity leave.
• Employee Assistance Program.
• Opportunities to travel to meet colleagues and explore new locations.
• Priority Pass for travel and travel upgrades for long-haul company events.