Job Title: IT Support Agent (Intern) at Jumia

Jumia, Africa’s leading e-commerce platform, is seeking enthusiastic and tech-savvy interns to join our IT Support team. This internship offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.

What you will be doing

Help in organizing and conducting basic IT training sessions for employees.

Provide first-level technical support to Jumia employees and departments

Assist in troubleshooting hardware and software issues

Help maintain and update IT inventory and asset management systems

Contribute to the creation and maintenance of IT documentation and user guides

Assist in setting up and configuring workstations and mobile devices

Support the implementation of IT security best practices

Help monitor and maintain network performance and connectivity

Assist in user account management and access control

Participate in IT projects and initiatives as assigned

Collaborate with other IT teams to resolve complex technical issues

Assist in providing support for Jumia’s e-commerce platforms and internal tools