Job Title: Customer Support Specialist

Location: Lekki, Lagos

What You’ll Be Doing
Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience.

What You Bring
Candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.
A combination of sales, or customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently solve problems and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
Prior CRM experience
The applicant should be a resident on the island.

Deadline: 9th June, 2022

Method of Application
Interested and qualified candidates should send their CV to: hr@pack-a-go.com using the Job position as the subject of the email.