Job Title: Remote Customer Service Representative Needed at Randstad

Randstad is seeking qualified professionals for a Remote Healthcare Call Center role we have available to work remotely with a Fortune 500 Healthcare Provider located nationally in the United States. If you have previous experience working in a call center setting and are flexible to work between the hours of 8:00 a.m. to 8:00 p.m. EST, please apply online for consideration! Location: Remote Hours: 8:00 a.m. to 8:00 p.m. EST Rate: $16.25 per hour  

salary: $16 - $16.25 per hour
shift: First
work hours: 8 AM - 8 PM
education: High` School

Responsibilities

Representative will work directly with the members.

Responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.

The intent is to assist the member in selecting the option that best pertaining to them. 

Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members

Track and communicate system errors in an expediential and thorough manner

Self-report metrics successfully and regularly

Take requests for care management from patients, physician offices or imaging centers

Research issues regarding the certification process and forward to the appropriate parties.






Skills

• Follow-up
• Customer Service
• Active Listening
• Adapting to Change
• Interpersonal Sensitivity
• Client Service
• Customer support
• Customer Relations
• Basic Software Skills
• Empathy


• Qualifications
• Years of experience: 3 years
• Experience level: Experienced


• Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  
  
  For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.