Job Title: Tech Support Specialist Needed at Remoteli

Job Title: Tech Support Specialist

Company: Remoteli

Location: Egypt, Rwanda, Ghana, Nigeria, South Africa, Senegal, Kenya

Job Type: Full-time

About Remoteli:

Remoteli is a UK-registered outsourcing company with operations in Ghana, serving international clients like Google, Sony, and Samsung across 15+ countries.

Job Description:

We're seeking skilled Tech Support Specialists to join our team and provide exceptional technical support services to our clients' users.

Responsibilities:

• Provide technical support via phone, email, or chat

• Diagnose and resolve hardware, software, and network issues

• Perform routine system maintenance and updates

• Document technical issues and support interactions

• Provide user training and support

• Ensure high customer satisfaction

• Escalate complex issues to higher-level support or specialized teams

• Monitor system performance and security

• Collaborate with other support specialists, IT teams, and vendors

• Stay up-to-date with the latest technology trends and best practices

Requirements:

• Previous experience as a Tech Support Specialist or in a related role

• Strong understanding of hardware, software, and network troubleshooting

• Experience with operating systems (Windows, macOS, Linux) and common software applications

• Strong problem-solving abilities and a proactive approach

• Excellent communication and interpersonal skills

• Strong customer service skills and a commitment to providing excellent support

Join our dynamic and supportive team and take your career to the next level!