Job Title: Customer Service Representatives at Seven-Up Bottling Company Limited

Seven-Up Bottling Company Seeks Customer Service Champions!

Do you have a passion for exceeding customer expectations? Seven-Up Bottling Company (SBC), a leading Nigerian beverage manufacturer (Pepsi, 7Up, Mirinda, etc.), is searching for top-notch Customer Service Representatives to join their team in Lagos.

About Seven-Up Bottling Company

SBC is a powerhouse in the Nigerian beverage industry, boasting nine state-of-the-art manufacturing plants across the country. Their brand portfolio includes popular favorites like Pepsi, 7Up, Mirinda, and Aquafina.

The Opportunity

This is your chance to build a career at a dynamic company while providing exceptional service to their customers. As a Customer Service Representative, you'll be the friendly voice that answers customer questions, resolves issues, and ensures a positive customer experience.

What You'll Do:

• Be a master of product knowledge, confidently answering customer inquiries about SBC's beverages and other offerings.
• Resolve customer complaints and concerns promptly and professionally.
• Provide exceptional customer support through various channels (phone, email, etc.).
• Escalate complex customer issues to the appropriate team members.
• Gather and document customer feedback to help improve overall customer experience.

Who You Are:

• A holder of a Bachelor's Degree in Business Administration or a relevant field.
• Possess a minimum of 2 years of proven experience in a customer service role.
• Fluently speak Hausa or Igbo (a major plus).
• Proficient in Microsoft Office Suite and customer service software.
• Available to work a flexible shift schedule.
• Have excellent written and verbal communication skills.
• Demonstrate a strong understanding of management practices.
• Possess exceptional leadership and interpersonal skills.

Become a Customer Service Champion at Seven-Up Bottling Company!

Applications close August 15th, 2024. Apply today!